top of page

Every business is a people business

We believe there’s a direct relationship between how people feel and how they perform. It’s what drives our coaching practice to be candid, empathetic and personal.

Our team,

supporting yours

Qi Performance is a boutique executive coaching organisation that works with leading companies including Bombardier, Network Rail, Siemens Gamesa and others.


Founded by Nicki Crossland in 2016, Qi Performance is a specialist in leading coaching methodologies including Energy Leadership, Emotional Intelligence and Hogan.

Nicki Crossland

Nicki is an Executive Coach working with boards, senior leaders and their teams to help them deliver high performance.

With 20 years’ senior HR experience, including 10 years working internationally as a VP HR, she has business-partnered several prominent business leaders in a variety of multinational industries.  

During her time as a VP HR, in addition to business partnering the divisional presidents, she was also a member of the respective senior leadership teams and directly responsible for the HR service delivery for the businesses.

In these roles, Nicki built a formidable reputation for supporting leaders to successfully improve both their own and their team’s leadership performance, and for delivering commercially focussed, value-adding HR support. Through this hands-on experience, Nicki knows what it takes to lead, manage and develop senior teams, as well as support others in how to do it.

Already operating a successful HR career, in 2012 Nicki decided to supplement her skillset and began intensive development in the field of coaching, subsequently attaining Professional Certified Coach (PCC) accreditation from the International Coaching Federation (ICF), which is seen as the gold standard in coaching practice.


With in-depth development and certification across multiple team coaching and 1-2-1 coaching concepts, Nicki brings a pragmatic approach, linking business objectives to the people dimension.  

She created Qi Performance in 2016 to work with businesses, supporting leaders to build and sustain high-performing teams.

Nicki operates as a Trusted Advisor and Executive Coach to leaders and their teams in large and small companies, both within the UK and internationally, blending her passion for HR and Executive Coaching to maximise the impact that exemplary leadership can have in any business.



Austin is an Executive Coach who supports leaders and senior managers to optimise their performance. With a friendly, non-judgmental coaching style, he’s someone who connects easily with others, helping leaders of all sorts to identify and tackle their biggest challenges.


Austin transitioned from a career in the construction industry back in 2016, when he undertook the rigorous coach certification programme Institute for Professional Excellence in Coaching and began working at Qi Performance. Now with over 1,000 coaching hours under his belt, Austin has been awarded the prestigious Professional Certified Coach (PCC) accreditation from the International Coach Federation (ICF). This is an industry benchmark awarded only to coaches who demonstrate the skills, knowledge and behaviour that meet the exacting standards expected of a professional coach.


Suzanne Thorneycroft

Suzanne is a therapeutic massage practitioner and Senior Independent Consultant for Neal’s Yard Remedies. She started her therapy journey in 2019 following her passion for health and wellbeing.


Having worked in many sectors prior to specialising as a therapist, Suzanne knows first-hand how challenging it can be for people to prioritise their own mental and physical health when things get busy at work. Her passion to address these needs drives her to deliver therapies that help employees at all levels to take time out for themselves, to recharge, ground and reframe. Using only natural and organic products from Neal’s Yard Organics, she incorporates the soothing and healing properties of essential oils into most of her treatments.


Laurent Troger

Laurent is an accomplished executive with an impressive record of strong performance delivery throughout his leadership career. The former President of Bombardier Transportation, a multinational giant in the rail industry, he led Bombardier through a major transformation while delivering strong shareholder returns.

With over 30 years of international experience, predominantly within the rail industry, Laurent is used to dealing with key decision-makers and is well-versed in navigating a multi-billion-dollar global supply chain.

Having implemented several coaching programmes for individuals and teams to create the conditions for their success and support them in their achievements, Laurent describes his work as, “I develop business by developing people.”

  • LinkedIn
  • Facebook
  • Instagram
bottom of page